Issue: Two months ago, I came across an inquiry from a retail chain owner complaining of losing control over consistency in service quality. Also, customer complaints were unattended or taken for granted. The solution which worked: A specific desk eye on every employee through CCTV and training /communicating SOP has made the change in the…
Yesterday I met my old friend who was in the past running with multiple business ideas conflicting with each other and therefore difficult to prioritise. And also it never made him satisfied while climbing ladders of success in his business But now guess what he is running 3 different businesses and endeavouring two more to…
A chemical company got trapped into a high-level Tax inquiry while claiming depreciation of a new unit. The tax office enquired about the date of commencement of the unit’s operation which was substantiated by a series of documents viz. excise passing, electric unit consumption, job cards, labor contractors invoices, etc It took 3 rounds of…
A Start-Up Company engaged in online trading desired to scale its business and achieve high valuation. Promoters conventionally decided to build a platform for buyers and sellers to trade. However, it required a huge cash-burning appetite to promote buyers to regularly visit on the platform and generate trades. Promoters had to think out of the…
One of reputed event management Co. were operating in un-standardised framework wherein enquiries, pricing, team planning, Equipment management all was manually managed by HOD’s It caused chaos in planning, prioritising events, dampening margins, ideal resources, duplication in work All they needed is standards in operation and advance training Unless a canal is channelized water spread…
Case Study – 1 Company A Co. is a sourcing entity, for an Indian multinational group, incorporated in country X and is 100% subsidiary of Indian company (B Co.). The warehouses and stock in them are the only assets of the company and are located in country X. All the employees of the company are …